Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the Hookah.com website. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use this website.
Age Verification: By using this website, you certify that you are at least 21 years of age and legally permitted to purchase tobacco products in your jurisdiction. Hookah.com utilizes third-party age verification services to ensure compliance with federal, state, and local laws.
Legal Compliance: Users must comply with all applicable laws and regulations regarding the purchase and use of tobacco products. Any use of products for illegal purposes is strictly prohibited. A signature upon delivery will be required as mandated by all federal, state, and local laws.
Privacy Policy: For information about our privacy policy, please visit our privacy policy page.
Returns: Unopened and unused products may be returned within 30 days of purchase for a refund, excluding shipping charges. Returns must be authorized by hookah.com.
Exchanges: Exchanges are permitted for unused products within 30 days of purchase. Customers are responsible for all shipping costs associated with exchanges.
- Ooka Pods: Ooka pods are not eligible for return or exchange.
International: We do not accept returns or exchanges for international orders.
Order Acceptance: hookah.com reserves the right to accept or decline any order.
Payment Methods: Accepted payment methods include major credit cards. Customers are responsible for any fees related to chargebacks or non-payment.
Product Liability: hookah.com’s maximum liability for any product sold is limited to the purchase price of the product. Hookah.com is not liable for any indirect, consequential, or punitive damages.
Disclaimer: hookah.com disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose, except as expressly stated.
Arbitration: Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration will be held in Charlotte, North Carolina.
Confidentiality: All arbitration proceedings and outcomes are confidential.
Nicotine Warning: Certain products sold on Hookah.com contain nicotine, an addictive chemical. Users are advised of the health risks associated with tobacco use.
Marketing Communications: hookah.com will not send marketing communications without prior consent. All communications will comply with applicable advertising laws
Changes to Terms: hookah.com reserves the right to modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
Governing Law: These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.
By using hookah.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions, please contact us.