Shipping And Returns
Weutilize either UPS or USPS for our domestic parcel shipping. Unless an expedited service is requested, we will select the appropriate carrier based upon the characteristics of the order and the cost.Please note that UPS does not deliver to P.O. Boxes or APO addresses unless the post office’s physical address is provided.
Ground Shipping: 1-5 business days
UPS 3-Day Select: Guaranteed 3 business days
UPS Second Day Air: Guaranteed 2 business days
UPS Next Day Air Saver: Guaranteed next business day
USPS Priority: Estimated 3-5 business days (P.O. Box compatible)
USPS Express: Typically, next business day
International shipping is allowed only in Canada and Mexico.
Orders are billed in U.S. dollars. Additional customs duties or taxes may apply and are the responsibility of the recipient. Contact your local customs office for details.
Priority Mail International: Estimated 8-14 business days
Express Mail International: Estimated 5-8 business days
Customs clearance times vary, and delays are beyond our control. Refused international orders are subject to a 25% restocking fee upon return.
Domestic Restrictions
Certain states within the United States have regulations that prevent us from shipping tobacco products to residents. Customers in these states are still welcome to order non-tobacco items from our store. If your order includes tobacco products and shipping to one of these restricted states, it may be modified or canceled accordingly. Specifically:
Due to state laws, we cannot ship any products to Vermont, all Armed Forces locations.
For Maine, Washington, Utah, South Dakota, District of Columbia we are not allowed to ship tobacco products. However, non-tobacco products (hookahs, hoses, accessories) can still be ordered.
You will be notified of any changes, and your payment authorization will be adjusted to reflect the updated total.
International Restrictions
We ship only to Mexico and Canada. Check your country’s regulations before ordering. We are not responsible for seized, destroyed, or prohibited packages and do not reimburse customs duties.
Import taxes for tobacco
Customs may apply import taxes or fees at their discretion, which must be paid by the recipient.
If you refuse to pay, the package will be returned to us, and a 25% restocking fee will apply.
We are not responsible for customs delays, fees, or seized packages. Research your country’s regulations before ordering.
Returns: Unopened and unused products may be returned within 30 days of purchase for a refund, excluding shipping charges. Returns must be authorized by hookah.com.
Exchanges: Exchanges are permitted for unused products within 30 days of purchase. Customers are responsible for all shipping costs associated with exchanges.
- Ooka Pods: Ooka pods are not eligible for return or exchange.
International: We do not accept returns or exchanges for international orders.